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1. Scope

This policy applies to all products purchased via our website at www.childrenspsychology.co.uk, including digital and printed psychoeducational resources. Please note that different product types may have specific conditions outlined below.

2. Digital Resources

For electronically delivered products that are made available for immediate access or download, the standard UK consumer cancellation rights for physical goods do not fully apply.

3. Our Returns Policy

We accept returns for defective products only. This includes products that are:

  • Corrupted, damaged, or faulty

  • Not as described in the product listing

  • Significantly different from what was advertised

  • Fail to function as stated

We do not accept returns for non-defective products, including situations where you:

  • Change your mind after receiving/accessing the product

  • Decide the product isn't suitable for your needs

  • Have already accessed, downloaded, or used the content

4. Refund Window

You have 14 days from the date of purchase to report any defects or issues with your product. Please contact us as soon as possible if you believe there is a problem with your purchase.

5. Acceptance of Purchase

By placing an order, you acknowledge that:

  • For digital resources: You will receive immediate access or download capability

  • Once a product is delivered, accessed, or downloaded, your right to cancel is limited to defective products only

  • You understand the nature of the products being purchased and the restrictions on refunds

6. How Refunds Work

Defective Products: If your product has a genuine defect, we will:

  • Review your refund request within 2 business days

  • Offer a replacement, fix the issue, or provide a full refund

  • Process approved refunds within 5 business days to your original payment method

Non-Defective Products: Once a product has been delivered, accessed, or used, we cannot offer refunds for change of mind or buyer's remorse.

7. Cancellation Before Delivery/Access

If your purchase has been authorised but you have not yet received, downloaded, or accessed the product, you may cancel the order for a full refund. Please contact us immediately to request cancellation.

8. How to Request a Refund or Replacement

To request a refund or replacement for a defective product:

Email: hello@childrenspsychology.co.uk
Phone: 07354 818695

Please include:

  • Your order number

  • A clear description of the issue

  • Photos or screenshots (if applicable)

We will respond within 2 business days. If eligible, we will process the refund or send a replacement/corrected version.

9. Refund Processing Timeframe

If a refund is approved, we will process it to your original payment method. Please allow up to 5 business days for the refund to appear in your account, depending on your bank or payment provider.

10. Exchanges

We do not offer direct exchanges. If you have received a defective product, we will provide a replacement or corrected version where possible.

11. Physical Products

For any physical products purchased through our website:

  • Return shipping is the customer's responsibility unless the product is defective

  • Products must be returned in new, unused condition

  • Original packaging should be included where possible

12. Licence Rights & Product Use

When you purchase a product, you are purchasing it for your own personal or business use (as specified in the product description). You are not permitted to:

  • Redistribute or resell the product

  • Share the product publicly or commercially

  • Alter the product in a way that violates the licence or usage terms

If you breach these terms, any refund entitlement may be void.

13. Shipping & Delivery Methods

  • Digital resources: Immediate delivery upon successful purchase/payment via download link, email attachment, or direct access

  • Physical products: Delivered via standard postal/courier services with tracking where applicable

14. International Purchases

Our products are sold globally unless otherwise specified. This policy applies regardless of your location.

15. Changes to This Policy

We may revise this policy from time to time. The version shown on the website at the time of your purchase governs your rights.

16. Contact Information

If you have any questions about this policy or your purchase, please contact us:

Children's Psychology
Email: hello@childrenspsychology.co.uk
Phone: 07354 818695
Address: 1A Wannock Avenue, Eastbourne, East Sussex, BN20 9RS

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